Yakuzen Organics Return & Refund Policy

(Applies to domestic orders only)

At Yakuzen Organics, we are committed to bringing the purest organic powders to your daily routine. We stringently check our products before dispatch, but we understand that occasionally things can go wrong in transit.

Our return and refund policy is designed to be transparent, hassle-free, and fully compliant with Indian consumer protection laws.

14-Day Return Window

We offer a 14-day return and replacement policy from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

Conditions for Return

Because our products (like moringa powder and other organic blends) are consumable food items, we must adhere to strict hygiene and FSSAI safety protocols.

Your order is ELIGIBLE for a return or replacement if:

• Damaged in Transit: The product packaging is torn, the seal is broken, or the container is damaged upon arrival.

• Wrong Product Delivered: You received a different item than what you ordered.

• Quality Issues: The product is expired, near its expiry date (less than a month remaining), or there is verified spoilage (e.g., foreign matter or moisture inside an intact, sealed package).

Your order is NOT ELIGIBLE for a return if:

• The product has been opened, used, or the protective safety seal is broken.

• The return is due to a "change of mind" or simply not liking the taste/flavor.

• The product was damaged after delivery due to improper storage (e.g., exposure to direct sunlight, moisture, or heat).

How to Initiate a Return

If your order meets the eligible conditions above, please follow these steps:

1. Raise a Request: Contact our customer support team within 48 hours of discovering the issue (and within the 14-day window).

   • Email: yakuzen09@gmail.com

   • WhatsApp/Call: +917984896717

2. Provide Proof: Share your Order ID along with clear photographs or a short unboxing video showing the damage, wrong item, or broken seal.

3. Approval & Pickup: Once our team verifies the issue, we will approve the return and arrange a free reverse pickup from your delivery address via our courier partners.

4. Keep it Packed: Please ensure the item is returned in its original packaging, along with the invoice and any freebies or promotional items included.

Refund Process & Timelines

Once the returned item is received at our facility and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be initiated immediately. The time it takes to reflect in your account depends on your original payment method:

• UPI (GPay, PhonePe, Paytm, etc.): 2–4 business days

• Credit / Debit Cards: 5–7 business days

• Net Banking: 5–7 business days

• Cash on Delivery (COD): For COD orders, we will request your bank account details or UPI ID. Refunds are typically processed within 5–7 business days after details are provided.

Exchanges

If you received a defective or damaged product and prefer a replacement rather than a refund, we will dispatch the fresh product at no additional shipping cost to you within 24–48 hours of your request being approved.

NOTES : Please be informed that international orders once dispatched cannot be returned and cancellation fees may apply.